Refund policy

Return & Refund Policy

Last updated: May 8, 2025

Thank you for shopping with The Hearts Creative! Please read this policy carefully before making a purchase. By completing your order, you agree to the terms below.

No Returns or Exchanges

Due to the nature of our products and services, all sales are final.
We do not accept returns, exchanges, or cancellations under any circumstances.

Please make sure you review all product details and descriptions before purchasing. If you have any questions, feel free to reach out before placing your order.

Digital Products

All digital products, including downloads, templates, graphics, and themes, are non-refundable and non-returnable. Once the files have been delivered or accessed, the sale is considered final.

Custom Design Services

Design service bookings and completed projects are non-refundable. A non-refundable deposit is required to secure your project. Once work has started, no portion of the payment will be refunded.

File Delivery Issues

If you experience an issue with your digital file (such as a damaged or inaccessible file), please contact us within 7 days at theheartscreative@gmail.com, and we’ll make sure you receive a working copy.